Run operations.Not just requests.

Requests arrive in Slack. They get handled informally without a trace. Foqal changes that.

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The operations platform for IT, support, and ops.

Acme

Starred

#helpdesk

Channels

Apps

Foqal Agent

# helpdesk

Message #helpdesk

Acme

Starred

#helpdesk

# helpdesk

FoqalAPP

volume handled, same team

Lendio

SLA adherence, month one

Netlify

faster first reply

Andela

lower cost per request

Andela

VPN help?

Access needed

Badge broken

Laptop issue

Reset password

New hire setup

Invoice needed

Wifi down

Tool access

PTO request

Urgent!

Expense help

Can't login

App crashed

Doc approval

Software req

Quick question

Printer issue

Need help

Meeting link?

The Problem

Every day, your team misses requests.

DMs go to one person's inbox, get handled informally, and disappear. Every request that gets worked around is a request that never gets tracked.

How It Works

From message to closed record

A message arrives. It becomes a tracked request automatically.

An employee sends a message in Slack. A customer reaches out through Teams. A form gets submitted. Foqal captures it the moment it arrives - automatically or with one click - and turns it into a structured, trackable request. The person who sent it doesn't notice anything different. Your team sees it immediately in the right queue.

AI answers what it can. Everything else routes to the right person.

Common questions get answered instantly from your connected knowledge sources before they reach your team. Requests that need a human route to the right queue automatically - based on type, channel, urgency, or requester. High-priority issues surface before anyone has to read and sort them.

Approvals, actions, and integrations run without anyone coordinating.

The right approver gets a single Slack message - one click to approve or deny. The approval triggers the next step automatically: provisioning in Okta, an issue in Jira, a task for facilities, a notification to payroll. Every system stays current. Nobody chases anyone.

Everything closes with a complete record. Reportable from day one.

When a request closes, every action is logged - who handled it, how long it took, what was approved, what systems were updated. Tags applied automatically build a reporting taxonomy over time. At the end of the quarter, you're not building a report - you're sharing one.

Real Outcomes

When every team runs on the same platform.

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Solutions & Use Cases

One platform. Every team.

IT Help Desk

Every request captured. AI deflecting. Leadership sees metrics.

IT Operations

HR & People Ops

Customer Support

Access Management

Incident Response

Employee Onboarding

Software Requests

Approvals

Password Reset

View all use cases

The Platform

Four capabilities. One system.

Every solution runs on the same infrastructure. Adding a new team means configuring a workflow, not starting a new implementation.

Request Management

Every request captured, assigned, tracked, and closed.

Workflows

Routes requests, triggers approvals, fires actions automatically.

AI Agents

Deflects questions, detects urgency, assists your team.

Integrations

Connects to ITSM, HRIS, CRM, and identity tools.

Not bolted onto Slack. Built for it.

Foqal for Slack

Messages become tracked requests. Workflows and approvals across workspaces.

Foqal for Microsoft Teams

Same operations layer, built natively. Zero behavior change.

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Integrations

Works with your stack

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FAQ

Quick answers

No - and the distinction matters. Ticketing tools capture and track requests. Foqal captures requests, routes them automatically, automates the approvals and actions that follow, deflects common questions with AI, and closes them with a complete audit trail - running across IT, HR, customer support, and ops simultaneously from the same Slack or Teams workspace. Ticketing is how people find us. It's not what we are.

Most teams start by running Foqal alongside their existing tools - Zendesk stays the system of record, Jira stays the issue tracker, and Foqal adds the Slack-native layer those tools were never designed to provide, with bi-directional sync so everything stays current. Over time, many teams find Foqal handles enough of their workflow that they consolidate. We support both paths - there's no pressure to rip anything out on day one.

Yes - Foqal is built natively for both. The same request capture, routing automation, approval workflows, and SLA reporting run inside Microsoft Teams as they do in Slack. Same outcomes, same zero behavior change required from employees.

Most teams have their first queue configured and live within a day. A full deployment - including workflow automation, AI deflection, and integrations with your core tools - typically takes one to two weeks without any dedicated implementation project. The no-code builder means your ops team configures everything directly. No professional services engagement required for standard deployments.

Yes - and this is one of Foqal's core design principles. Each team gets its own queue with its own visibility rules, request types, routing logic, and SLA targets. IT sees IT requests. HR sees HR requests. Customer support sees customer requests. Neither team sees the other's queue by default. The platform is shared. The operations are separate.

Foqal is SOC 2 Type II certified, GDPR compliant, and built with enterprise security requirements in mind - encryption at rest and in transit, role-based access control, SSO via SAML 2.0, comprehensive audit logging, and 61 individual security policies available on request. Full security documentation is available at /security - no sales call required to access it.

Stop managing requests. Start running operations.

See how teams use Foqal to run structured, automated operations inside Slack and Teams.

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