Join us at webinars, conferences, and meetups to learn about AI-powered service management and connect with our team.
We partner with organizations to deliver educational webinars and workshops on AI, service management, and internal operations.
Get in touchFoqal will sponsor and attend Zendesk Relate 2026 in Denver (May 18‑20, 2026), showcasing its platform’s intelligent workflow automation to help CX, support, and IT leaders improve service operations and deliver better employee and customer experiences.
Foqal will attend the MacAdmins Conference at Penn State University from July 14-17, 2025, gathering over 500 Mac administrators and IT professionals. The event will feature sessions, workshops, and networking opportunities. Foqal aims to connect with attendees to discuss IT support workflows and Apple device management. More details can be found at the conference website.
We’re attending Zendesk Relate 2025 in Las Vegas from July 7‑9, a three‑day customer experience event where our team will explore the latest support trends, attend sessions, network with industry leaders, and discover new tools and strategies to enhance our customer support operations.
An expert panel at the SF Slack Meetup discussed how leading IT teams use AI in Slack to automate repetitive tasks, enable proactive IT, manage LLM costs, and foster cultures that sustain AI adoption, featuring insights from Dan Turchin, Everaldo Aguiar, and Emily Bragg, moderated by Foqal CEO Vlad Shlosberg.
Sysdig’s Anthony Field and Foqal CEO Vlad Shlosberg discuss how Sysdig transformed its customer support by integrating Slack and automation, enabling high‑volume handling while maintaining service quality, in a 44‑minute webinar.
IT leaders demonstrated how self‑service IT in Slack reduces ticket volume, speeds response times, and enables employees to get answers without opening support tickets.
IT leaders demonstrate how they transformed chaotic Slack direct messages into organized, trackable IT help desks using real workflows, automation, and data‑driven impact, all presented in a 45‑minute webinar.
Industry leaders from Codefresh, Idiomatic, Iterable, and PagerDuty discussed how Slack enhances customer satisfaction, speeds response times, and improves cross‑functional collaboration in support workflows during the Q1 SF Slack Community Meetup.
Andela’s Sarah Seiwert and Foqal CEO Vlad Shlosberg discuss how Andela built a world‑class Slack‑based support operation, covering in‑channel ticketing, automated resolutions, agent tooling, and the key metrics that ensure accountability.