Andela Achieves 83% Cost Reduction and 72% Faster Support Response
Andela transformed its support experience with Foqal, achieving an impressive 83% cost reduction and a 72% faster response time while maintaining a 99% customer satisfaction rate.

See how IT, HR, and support teams use Foqal to run structured, automated operations - and prove the results to leadership. Filter by team to find a story that matches yours.

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Andela transformed its support experience with Foqal, achieving an impressive 83% cost reduction and a 72% faster response time while maintaining a 99% customer satisfaction rate.
Lendio skyrocketed its IT support ticket volume by 5x in Slack, achieving a remarkable 100% customer satisfaction with the help of Foqal's seamless integration and automation.
A two‑person IT team slashes response times by 50%, accelerates resolutions by 70%, and secures extra headcount by leveraging Foqal’s AI routing and data‑driven insights.
Ben’s team boosted SLA adherence to 91% and doubled ticket capture with Foqal, turning Slack support into a measurable, revenue‑generating service.
Passion City Church tripled ticket volume and automated onboarding with Slack‑native Foqal, delivering instant email creation and data‑driven visibility.