Arches Streamlines Managed Services with Cross-Slack and Teams Support
Arches slashed support chaos by unifying Slack and Teams with Foqal’s hub‑spoke system, cutting context‑switching, streamlining escalations, and boosting engineering efficiency.

See how IT, HR, and support teams use Foqal to run structured, automated operations - and prove the results to leadership. Filter by team to find a story that matches yours.

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Arches slashed support chaos by unifying Slack and Teams with Foqal’s hub‑spoke system, cutting context‑switching, streamlining escalations, and boosting engineering efficiency.
Andela transformed its support experience with Foqal, achieving an impressive 83% cost reduction and a 72% faster response time while maintaining a 99% customer satisfaction rate.
Lendio skyrocketed its IT support ticket volume by 5x in Slack, achieving a remarkable 100% customer satisfaction with the help of Foqal's seamless integration and automation.
A two‑person IT team slashes response times by 50%, accelerates resolutions by 70%, and secures extra headcount by leveraging Foqal’s AI routing and data‑driven insights.
Passion City Church tripled ticket volume and automated onboarding with Slack‑native Foqal, delivering instant email creation and data‑driven visibility.