Foqal delivers ITSM outcomes without JSM's complexity—Slack-native UX, AI automation, and 5-10x lower cost for mid-market teams.
Atlassian's Jira Service Management (JSM) is a powerful platform—but it was built for large enterprises with dedicated ITSM administrators. For mid-market teams (50-2,000 employees), JSM creates more problems than it solves: endless configuration, clunky employee experience, and a maintenance burden that requires full-time resources.
Foqal takes the opposite approach: meet employees where they already work (Slack/Teams), automate the repetitive work, and integrate seamlessly with your existing stack—including Jira itself.
The Atlassian Tax: 220K+ organizations use Jira globally, with 40-50K using JSM for internal operations. Almost all are frustrated with complexity, maintenance overhead, and poor employee adoption.
| Capability | Foqal | Atlassian JSM |
|---|---|---|
| Employee Interface | Slack/Teams (where they already are) | Web portal (separate login required) |
| Setup Time | Hours to days | Weeks to months |
| Admin Required? | No dedicated admin needed | Requires Jira admin expertise |
| AI Automation | Built-in AI deflection, auto-resolution, Knowledge Builder | Limited automation, requires configuration |
| Approval Workflows | Multi-level approvals in Slack/Teams | Requires workflow configuration in Jira |
| Pricing (50 users) | ~$250-400/month | ~$2,000+/month (Premium tier) |
| Target Customer | 50-2,000 employees | 1,000+ employees with ITSM teams |
| Integration Philosophy | Orchestrates your stack (Okta, Jamf, Google, etc.) | Tries to be the system of record for everything |
Atlassian forces employees to leave Slack/Teams, log into a portal, navigate forms, and wait. The result? 49% of IT requests bypass JSM entirely and go straight to DMs (source: Cresta).
Foqal turns Slack/Teams into the interface—employees create tickets with a button click, emoji reaction, or simple message. No training, no separate login, no friction.
JSM requires deep Jira knowledge to configure workflows, automation rules, SLAs, and integrations. Most teams spend weeks just getting it set up.
Foqal's AI-assisted setup gets you live in hours. Pre-built templates for common IT workflows (access requests, onboarding, password resets) work out of the box.
Foqal's Deflection 2.0 automatically resolves 60%+ of common requests by:
JSM Premium (required for advanced features) runs $2,000-5,000+/month for mid-market teams. Foqal delivers comparable outcomes at $250-400/month—a 5-10x cost difference.
JSM wants to be your system of record for everything. Foqal orchestrates your existing stack:
You don't have to choose. Many teams use Foqal for Slack-native intake and automation, while keeping Jira as the backend for complex issues and project tracking.
Foqal's bi-directional Jira sync means:
Jira Service Management is the right choice if:
Atlassian built JSM for enterprises. Foqal built for mid-market teams that need ITSM discipline without the enterprise complexity.
You don't need a dedicated Jira admin. You don't need to force employees into a portal. You just need ticketing, automation, and workflows that work where your team already works: Slack and Teams.
Start your free trial and experience how Foqal transforms internal support.
Start Free TrialTraditional ITSM was built for portals and emails. Foqal is conversational ITSM for the Slack/Teams era—with AI that actually resolves requests, not just routes them.
Foqal delivers ITSM outcomes at 10-20x lower cost than ServiceNow—purpose-built for mid-market teams without enterprise budgets or ITSM admins.
