Join us for an exclusive view into the future of enterprise customer support with Anthony Field of Sysdig moderated by Foqal CEO Vlad Shlosberg. Discover how Sysdig has modernized its customer support to deliver service in Slack with automation, at scale, creating a powerful system that automates customer operations and delivers exceptional service.
As your customer base grows, Slack-based support gets harder to scale — more channels, more requests, and a support team that can't keep up without the right systems behind it.
In this session, Sysdig's Anthony Field walks through how the team rebuilt their entire customer support operation in Slack, using automation to handle growing volume without sacrificing response times or service quality. A practical look at what it takes to go from ad hoc Slack support to a mature, automated operation.
Featuring Anthony Field (Sysdig) and Foqal CEO Vlad Shlosberg. 44 min.
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