At the Q3 SF Slack Community Meetup, we explored how leading IT professionals are transforming employee experience through Slack-powered self-service IT and automation. Top IT leaders, including Brian Wilkins, Sr IT Engineer at a16z, Travis Wright, Head of IT Virta Health, and Erick Tewari, CTO at The Lucky Foundation shared their experiences and best practices in using Slack to deliver seamless IT self-service.
Employees want answers fast and IT teams are stretched thin — the gap between the two is where tickets pile up, response times slip, and frustration builds on both sides.
In this session, IT leaders from a16z, Virta Health, and The Lucky Foundation share how they closed that gap by building self-service IT directly in Slack. They cover what they built, how they got adoption, and what actually moved the needle on ticket volume and response times.
Featuring Brian Wilkins (a16z), Travis Wright (Virta Health), and Erick Tewari (The Lucky Foundation). 76 min.
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