AI Agents
Intelligence that answers common questions, detects urgency, and deflects repetitive requests automatically.

Foqal detects urgency signals when they arrive, routes to the right people automatically, and keeps stakeholders updated — so your team spends time resolving the incident, not managing the response.
A critical issue arrives in Slack. Someone reads it, decides how urgent it is, figures out who owns it, notifies stakeholders, and keeps everyone updated — all while the actual problem sits unresolved. The bigger the incident, the more coordination it demands. Foqal handles the coordination so your team doesn't have to.

What it looks like to configure incident response
The entire response workflow runs inside Slack and Teams. Responders never leave the channel. Stakeholders stay informed without anyone manually sending updates.
The mechanics that make every response count.
Intelligence that answers common questions, detects urgency, and deflects repetitive requests automatically.
No-code automation builder that routes requests, triggers approvals, and actions across your stack.
Every request captured, tracked, and closed with a full audit trail - from first message to resolution.
Foqal connects bi-directionally to the monitoring, incident tracking, and communication tools your team already uses — so incidents detected anywhere surface in the right place automatically.
100% — of customer escalations prevented through structured routing and automatic assignment
~ Codefresh

See how IT and support teams use Foqal to handle incidents consistently — without the coordination overhead that slows down every response.
















Foqal automates access request workflows inside Slack and Teams, capturing every step—from request and multi‑stage approval routing to automatic provisioning in systems like Okta, Google Workspace, Azure AD, and Jira—while generating a complete, exportable audit trail without manual documentation.
Foqal automates access requests by letting employees submit requests in Slack or Teams, automatically routing approvals to the appropriate manager, and provisioning accounts in systems like Okta, Google Workspace, Jamf, or Kandji without IT manual effort, while logging every step for compliance and offering scheduled provisioning, customizable approval chains, and quick setup.
Foqal turns Slack messages into structured, trackable internal help‑desk requests, letting IT and HR teams capture, route, and resolve employee issues without a separate portal. It uses AI to deflect common questions, provides request catalogs, SLA tracking, and automated workflows, and integrates with tools like Notion, Confluence, Jira, and Zendesk for seamless operation.


A message arrives in a monitored Slack or Teams channel. Foqal's AI reads the content — language, severity signals, keywords — and sets priority automatically: Critical, High, Medium, or Low. Critical incidents surface immediately. Nothing waits for a human to read and sort the queue.


Based on incident type, severity, or channel, Foqal routes to the right queue and notifies the right responders in Slack — one message, the right people, no separate page or email thread. If no response arrives within a configured window, the incident escalates to the next tier automatically.

While responders work the incident, automated status updates go to the stakeholder channel at defined intervals — or the moment status changes. Stakeholders see what's happening without interrupting the response. Nobody has to pause, write an update, or decide who needs to be looped in.

When the incident is resolved, everything is logged — when it was detected, who was notified, when they responded, what was communicated, and when it closed. The full timeline is available for post-mortems and compliance without anyone reconstructing it after the fact.
While responders work the incident, automated status updates go to the stakeholder channel at defined intervals — or the moment status changes. Stakeholders see what's happening without interrupting the response. Nobody has to pause, write an update, or decide who needs to be looped in.
When the incident is resolved, everything is logged — when it was detected, who was notified, when they responded, what was communicated, and when it closed. The full timeline is available for post-mortems and compliance without anyone reconstructing it after the fact.
A message arrives in a monitored Slack or Teams channel. Foqal's AI reads the content — language, severity signals, keywords — and sets priority automatically: Critical, High, Medium, or Low. Critical incidents surface immediately. Nothing waits for a human to read and sort the queue.
Based on incident type, severity, or channel, Foqal routes to the right queue and notifies the right responders in Slack — one message, the right people, no separate page or email thread. If no response arrives within a configured window, the incident escalates to the next tier automatically.
While responders work the incident, automated status updates go to the stakeholder channel at defined intervals — or the moment status changes. Stakeholders see what's happening without interrupting the response. Nobody has to pause, write an update, or decide who needs to be looped in.


Set your own severity definitions — what Critical means for your team, what triggers High versus Medium. Foqal applies your thresholds automatically so every incident is classified consistently, not however the on-call engineer feels that day.
