Customize Agent to use your own branding, logos, and introduction messages. When Agent sends messages to customers it personalizes on behalf of the team member that sent it or your company brand.
By using customer notes, you can remember specifics details about each and every customer and refer to them in future conversations. Did you customer Maria just buy a new house? Now you can remember to ask about it.
Stay proactive by sending personalized announcements, requests, and updates at scale. This lets you communicate changes to the system, and encourages customers to engage as the message is tailored to them.
But how do you know your building true customer love? With our integrated CES, CSAT, or NPS style feedback mechanism, we will tell you exactly what customers really think about their support from you and help find issues if any negative feedback occurs.