Make Slack & Teams Support Channels
More Efficient

Foqal transforms your Slack and Microsoft Teams channels into a productivity powerhouse by streamlining IT, HR, customer support and TechOps with in-channel tools for:

  • Conversation ticketing
  • Automated communication, processes, routing, tasks
  • Reporting on productivity and customer experience
  • Communication management across channels
  • Integration with 3rd party apps and leading CRMs
Empowering Customer Love for Modern Business

Discover How Foqal Drives Efficiency

Check out our 2 minute video

"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson
Global Director of Technical Support and Customer Success, Netlify
Read Full Story

Why Foqal

Increase Visibility

Monitor every thread to resolution, ensure swift resolutions.

Save Time, Increase Satisfaction

Exponentially reduce time searching channels, and increase response times.

Grow Margins

Reduce time-to-resolution, resolve more tickets with your current team.

Want to Learn More?

Want to find out how Foqal can make your Slack support more efficient?
Get a Demo

Pricing

Premium

$50

per agent, per month
30-day money-back guarantee, no contracts

Support Channels

  • Private/Shared Slack Channels
  • Email
  • Web Chat

Features

  • Hub + Spoke
  • Announcements
  • Customization
  • Feedback (CSAT, CES, NPS)
  • Notes & Tags

Integrations

  • Zendesk
  • Atlassian
  • Salesforce
  • Service Now
  • ...and more

Reporting

  • In-app reporting
  • Google Data Studio Integration

Support

  • Dedicated Slack Channel
  • 12 hours a day, 5 days a week

Enterprise

Includes everything in Base plus

Enterprise Support

  • Dedicated 24/7, 365 Support
  • SLA Guarantees
  • 5min average first reply for emergencies