HR Help Desk for Slack

On-demand Webinar: Sysdig's Slack-powered Strategy for Automating Customer Support

Foqal Benefits for HR

Time Savings: Each HR team member will save at least one full day per week.
Efficiency and Productivity: Automated workflows allow handling more inquiries without increasing headcount.
Data-Driven Decisions: Detailed reporting helps identify frequent questions and issues for proactive resource creation.
Employee Satisfaction: Faster response times and organized support processes lead to higher satisfaction and engagement.

Track HR Service Requests

Foqal simplifies how employees submit requests via Slack to your HR Help Desk, capturing them in auditable and private tickets. With multiple intuitive submission methods, Foqal eliminates extensive training needs and ensures efficient tracking and fulfillment of every request. HR managers can generate detailed reports on request types, response rates, and other critical metrics to enhance decision-making and resource allocation.

Automated Workflows

Foqal allows the creation of automated workflows triggered by keywords or emojis, streamlining HR services and processes across applications. Key workflows include:

Approvals and manager changes
Onboarding and off-boarding
Software and hardware provisioning
Employment verifications and data updates
And much more! These workflows significantly reduce manual efforts and errors, boosting overall efficiency and productivity.

Integrations Streamline HR Services

Foqal supports numerous integrations, enabling seamless workflows such as onboarding with Gusto & HiBob, or off-boarding with Jamf & Kandji—all from Slack or MS Teams. These integrations provide real-time service provisioning, ensuring smooth HR operations as your company scales.

Omni-channel Engagement with Instant Answers

Foqal consolidates employee requests from email, instant messaging, and other systems into a central queue, automated with intelligent routing rules. It provides instant answers from your Knowledge Base to common questions, greatly reducing response times and increasing employee satisfaction.

Employee Data Privacy & Compliance

Foqal ensures the discretion of employee requests through private channels and provides comprehensive analytics for process improvement and service-level assurance. SOC 2 Type 2 certified, Foqal guarantees the security and compliance of your employee data, facilitating regulatory adherence and audit readiness.

Streamline Your HR Operations, Increase Employee Satisfaction

Ready to modernize your HR Help Desk with Slack and Microsoft Teams access? Install Foqal now for efficient workflows, improved deflection rates, and a unified platform for all your HR needs.

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