On-demand Webinar: Sysdig's Slack-powered Strategy for Automating Customer Support

Scale Your IT Help Desk in Slack & MS Teams

Foqal transforms your IT help desk into a streamlined, user-friendly solution within Slack or MS Teams, eliminating the clutter of DMs for service requests. With built-in ticketing, automation, and reporting, Foqal helps you improve efficiency and automate workflows. Its integrations with platforms like Jira, ServiceNow, and identity management systems power self-service IT support, freeing your team from manual tasks and enabling effortless scalability.

Foqal Offers:

Messaging-Native Ticketing: Easily manage tickets in Slack or MS Teams.
Automated Workflows: Automate tasks like onboarding and approvals.
Actionable Insights: Track productivity, deflection, and satisfaction.
3rd-Party Integrations: Seamlessly sync with ticketing systems and ID management tools.

Add to Slack

"Feels now like Slack is a viable support option that we can commit to, where before it felt like a liability"

Ben Robertson

Global Director of Technical Support and Customer Success, Netlify

Read Full Story

"Because of Foqal, I'm gathering data [Airspace] never had access to before"

Alyssa Dyas

Product Support Manager at Airspace

Read Full Story

"Foqal has allowed us to maximize how we communicate with our customers. Before Foqal, we were using email and experienced communication gaps that would lead to bad customer experiences. Foqal has given us an ability to stay on top of any support request from high value customers, whether that be a COVID diagnostic lab or a world class sequencing company."

Ethan Jones

Technical Support Manager at Opentrons

"Foqal helps me get a streamline view on my customers and resources and helps me bring the most critical customer issues directly into the view of me and my team."

Michelle Fogwell and Anthony Rozario

Support Manager and Support Engineer and CodeFresh

Read Full Story

No Onboarding Required: Intuitive Slack IT Help Desk

Training employees to interact with IT systems can be challenging. Foqal simplifies everything by offering multiple, intuitive ways for employees to make requests, with no onboarding or training required. Service requests flow directly into a unified queue, thanks to integrations with your existing tools—ensuring a seamless experience for users and IT teams alike.

Ways to Create a Ticket:

Floating Bar: Quickly accessible tools for easy ticket creation.
Direct Messages: Convert DMs into tickets automatically.
Emoji Shortcuts: Use custom emoji to create tickets or prioritize issues.

Its very simple - set up a channel in Slack, install Agent, and setup the Agent Channel Menu. A big button appears at the bottom of the channel inviting users to engage and create requests. No matter what happens in the channel, the bar will always be at the bottom.

Let's face it, no matter how simple you make it to create requests, some users will simply direct message your team. With Agent, your team can convert any channel or direct message into a ticket simply by clicking on it in Slack.

Having a conversation with an employee in a public channel and they happen to mention something you want to track? Click on any message on any channel, convert it into a ticket, assign it to someone, and keep the conversation going.

Example: Use a 🎫 to create a ticket, 🔥 to prioritize it, and ❤️ to assign it—fully customizable to meet your team’s needs.

Automate and Deflect IT Requests with Integrations

Foqal’s deep integration with 3rd-party systems powers much of the process automation that transforms IT support. Routine tasks such as resetting passwords, provisioning new hardware, and managing software access are automated through integrations with platforms like Jira, ServiceNow, Okta, and OneLogin. This eliminates repetitive work, allowing users to self-serve while ensuring IT remains in control of approvals, provisioning, and tracking.

With integrations, Foqal can automatically pull employee data, manage onboarding and offboarding workflows, and ensure the right approvals are sent to managers for tasks such as software access or hardware provisioning. These processes occur seamlessly within Slack or MS Teams, allowing your team to focus on higher-priority work.


Foqal's AI learns from your conversations and articles to answer questions before notifying your team

Foqal saves time by automating password reset, MFA Reset, software provisioning, hardware provisioning, onboarding, etc

Foqal's powerful dashboard helps you to understand how your deflection is performing, and how much time you just saved.



Unify All Departments Under One Platform

Foqal extends beyond IT, enabling HR, Finance, and TechOps to automate their workflows from a single platform. HR can handle benefits and onboarding, while Finance automates approvals and expense tracking. Integrations with tools like Notion, Confluence, and PagerDuty ensure efficient request handling across all departments.



Custom Forms with Integrated Data Collection

Foqal’s custom forms gather all relevant data upfront from systems like HRIS, ensuring your team has the context needed to resolve requests faster. Dynamic forms adapt based on the request, streamlining triage and reducing manual follow-up.



Streamline Approvals with Automated Workflows

For tasks requiring approval, such as hardware purchases or software access, Foqal automates the process with integrations like Okta and OneLogin. It identifies the right approver, sends requests in Slack or MS Teams, and provisions access once approved, reducing manual intervention.

Seamless IT Help Desk Integrations
for Maximum Efficiency

Foqal’s wide range of integrations allows IT teams to automate and manage support processes effortlessly. By connecting with the systems you already use for ticketing, user management, and provisioning, Foqal ensures that workflows are streamlined and tasks are handled automatically. This level of integration reduces manual intervention, allowing your team to focus on more strategic tasks and improving overall efficiency.

Explore the full list of integrations available through Foqal in our integration directory.

See all Integrations