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Seamless Zendesk-Slack integration is possible with Foqal. Stop wasting the time and effort of having your service agents manually create Zendesk tickets from each Slack request. Foqal streamlines your service desk operations in for Slack saving customers and user frustrations whiie saving agents time and effort. Foqal is an official technology partner of Zendesk and you can find our solution in the Zendesk Marketplace.
With Foqal, your agents can seamlessly interact with customers in Slack from their Zendesk Workspace.
Foqal provides up 7 different ways that your customers, users and agents can initiate a ticket in Slack that will seamlessly populate to your Zendesk system.
You can present input forms in Slack that sync to your Zendesk forms saving agents from cutting and pasting.
Efficiently send mass notifications to channels and even specific tags for product updates, service outages...
And it increases managers visibility of the end-to-end experience by integrating the data of the Slack experience in your Zendesk dashboards.
With the Foqal Zendesk-Slack integration, you can manage all of your Slack conversations from across all of your customer channels while getting all the powerful features of Zendesk.
