Foqal CEO Vlad Shlosberg discusses on the Hyperengage Podcast how Slack and Microsoft Teams are reshaping support operations, the real‑world adoption of AI driven by executive demand, and why first‑response time matters more than resolution speed in messaging‑based support. He explains Foqal’s evolution from a Slack support tool to a broader platform for IT, HR, and operations, its community‑focused go‑to‑market strategy, and its expansion into internal use cases, highlighting the benefits of automated, conversation‑driven workflows.
Foqal CEO Vlad Shlosberg joined the Hyperengage Podcast for an in-depth conversation about how Slack and Microsoft Teams are reshaping support operations, what AI adoption actually looks like on the ground, and how Foqal has grown from a Slack support tool into a platform serving IT, HR, and operations teams across entire organizations.
The episode — titled "Bootstrapping a Support Platform in an AI Hype Cycle" — covers a range of topics relevant to anyone building or managing support infrastructure in a messaging-first environment. Vlad discusses the shift in how AI demand is now being driven top-down by executives rather than bottom-up by practitioners, why first response time matters more than resolution speed in Slack-based support, and what makes agentic AI useful or not depending on the data sources connected to it.
The conversation also touches on Foqal's go-to-market approach — building through community presence, word of mouth, and the natural virality that comes from a product that lives inside Slack itself — and how the company thinks about expanding from external customer support into internal operations use cases including IT, HR, and RevOps.
The episode is available on Spotify and Apple Podcasts.
About Foqal: Foqal is the Slack-first operations platform that turns conversations into automated workflows for IT, support, and operations teams. Built natively for Slack and Microsoft Teams, Foqal captures every request automatically, routes it to the right person, and gives teams the reporting to prove their operational impact — without asking anyone to change how they work. Learn more at foqal.io.
Press contact: press@foqal.io
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