This article is a guest post written by
Sarah Seiwert
, an independent author. The views and opinions expressed are solely those of the author and do not reflect those of Foqal. Foqal assumes no responsibility for the accuracy, completeness, or validity of any information contained within this article and is not liable for any reliance on the content. For any queries related to this article, please contact the author directly.
Listen to Andela's Senior Support Manager Sarah Seiwert and Foqal Founder and CEO Vlad Shlosberg as they discuss practical strategies for enhancing the efficiency of the people, processes and technologies behind delivering messaging-based customer service. Sarah will share her journey of building metrics, automations and accountability structures for establishing world class support operations.
