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Customer Support

How Sarah from Andela increased CSAT to 99% and reduced cost by 83%!

Sarah Seiwert
44
minutes

Listen to Andela's Senior Support Manager Sarah Seiwert and Foqal Founder and CEO Vlad Shlosberg as they discuss practical strategies for enhancing the efficiency of the people, processes and technologies behind delivering messaging-based customer service. Sarah will share her journey of building metrics, automations and accountability structures for establishing world class support operations.

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