On-demand Webinar: Sysdig's Slack-powered Strategy for Automating Customer Support
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Customer Support
Supporting your customers in Slack, Microsoft Teams, chat, and/or email and going crazy channel hopping? See how Foqal can help centralize it all into one.
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Are your employees messaging your team directly? Give them a way to create tickets directly in Slack and have all requests accounted for and automated.
HR Help Desk
Turn your HR Help Desk into a user-friendly channel on Slack or MS Teams with ticketing, analytics and workflow automation.
Halp Replacement
Foqal Slack-native support ops has ticketing, workflow, automation and analytics that work with Zendesk, Salesforce, Intercom for end-to-end service experience.
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Kevin Cox
Marketing
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Foqal
Kevin is a growth marketing leader in charge of Foqal's marketing strategy.
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Articles
Integrating Slack or Teams with Ticketing Systems: Streamlining Support
November 7, 2024
10
min
The Role of Slack in IT Operations: Benefits and Pitfalls of a Growing Reliance
October 31, 2024
10
min
Leveraging Slack & Microsoft Teams Workflows for Customer Support Automation
October 28, 2024
9
min
Using Analytics in Slack & Teams to Improve Customer Support Performance
October 21, 2024
9
min
Metrics That Matter in IT Support: Optimizing Team Performance with the Right Data
October 15, 2024
8
min
Automation in IT Support: Streamlining Workflows and Reducing Ticket Volume
October 15, 2024
6
min
Take 2: Strategies for Engaging and Retaining Members in Slack Communities
August 22, 2024
5
min
Optimizing HR for Employee Experience
August 12, 2024
5
min
Building Effective Slack Communities: Lessons from Experts
August 2, 2024
10
min
Unleashing the Power of Automation and Slack for IT Support
June 5, 2024
4
min
The Joyfulness of Slack Customer Service for the Cognitive Miser
May 7, 2024
3
min
The Art of Apologizing to Customers
May 7, 2024
5
min
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